Matthew W Luu Resume Stuff the rocks!
*wert* *boop* *whiz* *clunk* Technology Support Engineer Experience

Matthew Wei-Han Luu

Tel: 949-954-0783
email: mattluu@gmail.com

PROFESSIONAL HISTORY

04/2015 - Current Little Green Light, LLC - Seattle, WA
Technical Support Engineer
Primarily responsible for technical development of a CMS Rails based application aimed at non-profits. I collaborated with a team of core engineers to help plan and develop new features, perform Q&A, and respond to customer support request for advanced issues that required knowledge of related business logic and its software counterparts. During my first year I helped to develop and recode much of the backend API for integration with 3rd party email services.
    Skill requirements
  • System administration with Ubuntu Linux
  • Frontend development with HTML, Ruby, Rails, and Javascript
  • Backend development with MySQL, Ruby, Rails
  • Dev Ops engineering using Jenkins, Puppet
  • Cloud Infrastructure management using AWS, Linode, and DigitalOcean
  • Scrum/Agile software development cycle
12/2012 - 03/2015 D-Link Corporation Inc. - Taiwan-Taipei City, Neihu District
Product Documentation Engineer
Was a key member of the global marketing department responsible for designing and creating content for technical documentation such as datasheets, quick installation guides, and manuals. Also, performed systems administration for a number of internal web development projects and other multimedia based projects. As a direct result of my teams' efforts, we successfully developed and deployed an internal CMS system that served as the backend for all support documentation for over 300 products that spanned five different product lines.
    Skill requirements
  • Graphics, layout, and multimedia design with Adobe Creative Suite
  • CMS design and implementation
  • Knowledge sharing platform implementation
  • System administration with Ubuntu Linux
  • Frontend development with HTML, Python, and Javascript
  • Backend development with MySQL, PHP, and Python
10/2010 - 12/2012 Sing-Hong Textile Co. LTD - Taiwan-Yunlin County
Technology Manager
Oversaw the import/export business development with companies located in the US and UK in addition to modernizing the technology needs of the company. Successfully integrated a number of technological advancements, the most notable being the upgrading the network infrastructure and the implementation of a custom built CRM/ERP solution.
    Skill requirements
  • International sales and supply chain management
  • System administration with Microsoft Windows Server 2008
  • Network design and implementation
  • CRM/ERP design and implementation
  • Frontend development with HTML and Javascript
  • Backend development with MySQL and Python
  • Mobile app development using Sencha Touch
12/2008 - 10/2010 Suntek Systems Inc. - US-CA-Irvine
Software Support Engineer
Worked with internal and external stakeholders to design and implement a government mandated interface compliance program and assumed a leadership position for its related technical & customer support. Performed sales & training sessions for the organization's products while also generating extensive technical documentation for in-house developed software functions.
    Skill requirements
  • Familiarity with US Customs XML and EDI systems
  • Software design and development lifecycle (SCRUM)
  • Remote software support using RDP, VNC, LogMeIn, and Teamviewer
  • System administration with Microsoft Windows Server
  • Frontend development with HTML, ASP.NET, and Javascript
  • Backend development with MSSQL and ASP.NET
  • Customer training/sales/support
8/2007 - 6/2008 Warp2Biz Inc. - US-CA-Pasadena
Information Systems Administrator
Managing a team of technical support and network engineers, I was accountable for team deliverables that included the maintenance, design, and management of the company's technical operations. We used various internet technologies to help create specialized communications network that served VoIP and data services to over 250 local area businesses.
    Skill requirements
  • System administration with Linux and FreeBSD
  • VoIP software implementation with FreePBX
  • VoIP hardware implementation with Cisco and Grandstream devices
  • Network design, implementation, and maintenance.
  • Customer training/sales/support, and maintaining vendor relationships
5/2001 - 1/2005 Goodwill Industries of O.C. - US-CA-Santa Ana
IT Helpdesk Administrator
As part of a five-person IT department, I was in charge of the administration and coordination the IT helpdesk. My contributions were an integral part of the process to design and develop an in-house web-based helpdesk application in addition to restructuring and reorganizing the entire company IT-related inventory management system.
    Skill requirements
  • Helpdesk administration, end user training, and technical support
  • Hardware procurement, and maintaining vendor relationships
  • Inventory tracking and management
  • Documentation of internal processes and systems
  • Frontend development with HTML, PHP, ASP.NET, and Javascript
  • Backend development with MSSQL, PHP, and ASP.NET
7/2000 - 11/2000 Goodwill Industries of O.C. - US-CA-Santa Ana
PC/LAN Technician
As an intern, I was primarily tasked with providing user support for over 200 employees. Other duties included performing basic programming and design changes to over 30 websites that operated under a subsidiary company. Working with my colleagues, I contributed to numerous technical manuals and procedures, mainly documenting the process of certain functions.
    Skill requirements
  • End user training and technical support
  • Documentation of internal processes and systems
  • Frontend development with HTML, PHP, ASP.NET, and Javascript
1/1998 - 6/2000 PhotoKing International - US-CA-Garden Grove
Technical Lead
As a part time employee, I helped to administer a small user network, documented procedures and helped users troubleshoot computer/network issues. Also became a certified wide format printer technician and was the principle point of contact for servicing and maintaining two Encad wide format printers.
    Skill requirements
  • End user training and technical support
  • Network design, implementation, and maintenance.

EDUCATIONAL HISTORY

09/2014 - 11/2014 Georgia Institute of TechnologyOnline
Computational Investing
Created a python based computational investment system that focused on using data-driven algorithms and market predicting strategies in the equities markets.

11/2010 - 07/2012 Kaplan UniversityUS-IA-Davenport
MSIT Concentrating on Business Intelligence
Obtained a Masters of Science in Information Technology with a concentration on Business Intelligence. Graduated with a 3.93 GPA.

4/2010 - 10/2010 Logistics Training Systems Inc.US-CA-Irvine
Licensed Customs Brokerage Training
Studied and trained on various aspects of logistics management. Also received training to become licensed to perform customs clearance business within the United States.

1/2009 - 6/2010 University of La VerneUS-CA-La Verne
MBA Degree with Supply Chain Management Concentration
Graduated with a 3.35 GPA focusing the concentration of studies in supply chain management.

9/2007 - 8/2008 Fort Hays University of Kansas StateUS-CA-Arcadia
Bachelor's degree in Business Administration
Graduated with a 3.69 GPA focusing the concentration of studies in business administration.

2000 CompTIAUS-CA-Irvine
A+ Certification
Self studied and successfully completed the CompTIA A+ certification process.

2000 Cisco CCNA AcademyUS-CA-Costa Mesa
Level 1 Certification
Took extracurricular classes that were designed to help certify high school students as part of a vocational job training program.

2000 CompTIAUS-CA-Irvine
Network+ Certification
Self studied and successfully completed the CompTIA Network+ certification process.


Technical Skills Business Skills Soft Skills
Systems Administration Content Management Systems Mandarin Chinese
Network Administration Knowledge Management & Discovery Complex Problem Solving
Technical Writing Operations and Systems Analysis Customer Facing Support
Graphic Design Help Desk Support Judgment and Decision-Making
SQL Queries and Reporting Supply Chain Management Vendor Negotiation
Front & Backend Web Programming CRM/ERP Systems Process Improvement
Mobile Development Business Intelligence & Reporting Small Team Management
Cloud Storage & Virtualization Operations Workflow Managing Remote Teams
Network Cabling Installation ITIL Practices Highly Organized